Operational resilience is reflected in an organization’s proven capability to provide continuous and reliable service to its clients throughout a disruptive event. This desired outcome is facilitated through:

• the determination of mission-critical operational processes

• hardening of operational facilities

• security and protection of the data, tools and technologies

• deployment of resilient human resources, and

• other tactics and capabilities to effectively respond to, and recover from, a wide variety of threat scenarios internal or external to the organization.